Terms of Service

Effective Date: 20/09/2025

Welcome to Shri Edibles Pvt. Ltd. These Terms of Service (“Terms”) govern your access to and use of our website www.shrifoodgroup.com and related services, including the purchase of our Fast-Moving Consumer Goods (FMCG) products. By using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Definitions

• “Company,” “we,” “us,” “our” refers to Shri Edibles Pvt. Ltd., the operator of the website.

• “User,” “you,” “your” refers to any individual accessing or using our website.

• “Products” refers to the FMCG goods listed for sale on our website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a legal guardian.

• You have the legal capacity to enter into a binding contract under applicable Indian laws.

• You are using the website for personal, non-commercial purposes.

3. Account Registration

• You may need to create an account to access certain features of our website.

• You are responsible for maintaining the confidentiality of your account credentials.

• Any activities conducted under your account will be considered your responsibility.

• We reserve the right to suspend or terminate your account if we detect unauthorized use or violation of these Terms.

4. Orders & Payments

• All orders placed through our website are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order at our discretion.

• Prices listed on the website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes (as mentioned).

• Payment methods may include credit/debit cards, UPI, wallets, and net banking. Transactions are processed through secure third-party payment gateways.

• We are not responsible for payment failures or issues arising from third-party payment services.

5. Shipping & Delivery

• Delivery timelines depend on the location and logistics partners. Estimated delivery times will be communicated at checkout.

• We are not responsible for delays caused by unforeseen circumstances such as weather conditions, strikes, or courier issues.

• Users must provide accurate shipping details. We are not liable for failed deliveries due to incorrect addresses or recipient unavailability.

6. Returns, Refunds & Cancellations

• Our return and refund policy is available on our website.

• Returns are accepted for damaged, defective, or incorrect items, subject to verification.

• Refunds will be processed to the original payment method within the specified timeframe.

• Orders can be canceled before they are shipped. Once shipped, cancellations are not allowed, but users may request a return after delivery if eligible.

7. User Conduct

By using our website, you agree not to:

• Engage in fraudulent, abusive, or illegal activities.

• Interfere with or disrupt the website’s operations.

• Post or share harmful, misleading, or offensive content.

• Copy, distribute, or misuse any website content, trademarks, or intellectual property.

• Use bots, scrapers, or other automated means to access our website without permission.

8. Intellectual Property

• All content on this website, including images, logos, trademarks, product descriptions, and website design, is the property of Shri Edibles Pvt. Ltd.or its licensors.

• You may not copy, reproduce, distribute, or modify any content without our prior written consent.

9. Third-Party Links & Services

• Our website may contain links to third-party websites for payment, logistics, or promotional purposes.

• We do not endorse or take responsibility for the content, privacy policies, or practices of these third-party sites.

10. Limitation of Liability

• We strive to provide accurate product information and a seamless shopping experience, but we do not guarantee that the website will always be error-free, uninterrupted, or free of security risks.

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

• Our total liability for any claims related to your use of our website or purchases will not exceed the amount paid by you for the relevant product.

11. Indemnification

You agree to indemnify and hold Shri Edibles Pvt. Ltd. harmless from any claims, damages, losses, liabilities, legal fees, or expenses arising from:

• Your use of our website.

• Your violation of these Terms.

• Any third-party claims due to your misuse of our services.

12. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed under the laws of India.

• Any disputes shall be resolved through negotiations first. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

13. Changes to Terms of Service

• We reserve the right to update these Terms at any time. Changes will be effective once posted on our website.

• Your continued use of the website after changes are made implies acceptance of the updated Terms.

14. Contact Us

For any questions or concerns regarding these Terms, you can contact us at:

• Email: airavatinternational11@gmail.com

• Phone: +91 78911 11931

• Address: G-25, Sitapura Industrial Area, Jaipur, Rajasthan 302022

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree, please discontinue use of our website.